Shipping & Returns
Welcome to JD Auto Mall! We are committed to ensuring a smooth and reliable shipping experience for all our customers. Please review our shipping and returns policy to understand how we handle vehicle deliveries and returns.
Global Shipping: We proudly ship vehicles worldwide. Whether you're in the USA, Europe, Africa, or beyond, our logistics team works to ensure your vehicle is delivered safely and efficiently.
Shipping Times: Delivery times will vary depending on your location and the vehicle purchased. Once your order is confirmed, you will receive an estimated delivery timeframe. Typical delivery times range between 15 to 45 days.
Tracking: After your vehicle is shipped, you will receive a tracking number to monitor the progress of your delivery. You will be notified of major updates, such as when your vehicle arrives at a local port or distribution center.
Shipping Costs: Shipping fees vary depending on the destination and vehicle size. The total cost will be calculated at checkout. Please note that additional duties, taxes, or import fees may apply, depending on your country's regulations.
At JD Auto Mall, we aim to provide complete satisfaction with every purchase. However, due to the nature of automotive transactions, we adhere to the following return and refund guidelines:
Vehicle Condition: Vehicles are inspected thoroughly before shipping to ensure quality. If you notice any damage upon delivery, please contact us immediately and provide photo evidence within 48 hours.
Returns Process: If your vehicle arrives damaged or does not match the specifications you ordered, we offer a return or exchange. Please contact our customer service team within 7 days of delivery to initiate the return process. Vehicles must be returned in the original condition in which they were delivered.
Refunds: Once your return is received and inspected, we will process your refund. Please note that refund processing may take up to 10-15 business days, depending on your bank or payment provider.
Non-Returnable Items: Custom-ordered vehicles or special modifications are not eligible for returns unless they arrive damaged or significantly different from the order specifications.
If you have any questions regarding our shipping or returns policies, feel free to reach out to our customer service team at support@jdautomall.com. We're here to assist you every step of the way.
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